We introduce the core function of this gear item or guide. That sets the page for us to talk holistically about household items you could use, rather than just outdoor-specific gear
What we carry
A quick summary of what we carry that you can either buy or rent
What to use & how to choose
The bulk of each guide. We review the household items or outdoor-specific gear that you can use to address this core function. Our goal is to help you understand the trade-offs so you can decide what's best given the trip conditions & your needs. For gear specifically, we review data such as price, capacity, weight, etc. to help you understand key considerations & their overlapping effects
For more complex gear, we describe the key parts
For some gear, we provide broad knowledge of how to use it regardless of model, or expert tips to help you optimize your experience
We've compiled our extensive experience with rental gear to help you repair, clean, & store your gear appropriately
Other products on the market
We'll talk about other gear you may see but that may be less common (e.g., it's new or more niche), so you are fully knowledgeable about the options
Gear Guide Format
To help you compare gear items & recognize consistent similarities between gear, our guides generally have the same content sections (though not all guides will have all content sections), click here to review our format.
Customer questions: We do understand you’d like to speak to someone, as a small business, in order for us to keep up our low prices, we’d really appreciate your taking a few minutes to self-serve first! It's also faster, as our FAQs can answer 90% of all questions & takes 2-3 minutes to review!
Text or call (listen for & press the correct key) +1-415-813-1881, 11am to 8pm Pacific Time daily
Existing orders: Most changes can be made from your order dashboard (see confirmation email) up to 24 hours before the start of your pickup time window. Otherwise, contact us as indicated above
Self-service help: Call +1-415-813-1881 (listen for & press the correct key) anytime 24/7/365. Please note call center agents may not be able to help with specific questions about how to use gear or what it looks like. You can check our gear guides or contact us during the standard hours above for "Customer questions"
Business inquiries: For partnerships, media inquiries, business development, or other inquiries, email [email protected]