Expert Knowledge

Customer questions: We do understand you’d like to speak to someone, as a small business, in order for us to keep up our low prices, we’d really appreciate your taking a few minutes to self-serve first! It's also faster, as our FAQs can answer 90% of all questions & takes 2-3 minutes to review!

• Text or call (listen for & press the correct key) +1-415-813-1881, 11am to 8pm Pacific Time daily
• Email [email protected], average ~24 hours response time

Existing orders: Most changes can be made from your order dashboard (see confirmation email) up to 24 hours before the start of your pickup time window. Otherwise, contact us as indicated above

Self-service help: Call +1-415-813-1881 (listen for & press the correct key) anytime 24/7/365. Please note call center agents may not be able to help with specific questions about how to use gear or what it looks like. You can check our gear guides or contact us during the standard hours above for "Customer questions"

Business inquiries: For partnerships, media inquiries, business development, or other inquiries, email [email protected]