As a small business, self service allows us to keep prices low & our borrow program FREE. Even if our staff are on-site, we may request you to self serve with gear pick up or return, or order checkout. But don't worry, we provide 24/7 phone support in the rare instance of an issue. Thank you for working with us!
If you don't have a smartphone & cannot come during staffed hours, please contact us to make arrangements. There are rare Planned Support Outages; click "Contact Info" below to check these dates & times.
For security, using self service requires you to be at the store. We recommend testing this location validation in advance as it's the step most likely to present issues (though still rare).
Click the button below; once you get a pop-up window that asks to share location, click 'Yes' or 'Allow'
Traffic & parking are difficult in downtown. We're close to public transit & have bike/scooter racks outside, however! If you must drive, here are some tips:
We are not responsible for any issues (e.g., tickets, towaways, thefts, or damages) that may arise from your getting to the shop. We recommend never leaving anything unattended in a vehicle & always staying vigilant of your surroundings at all times
After you have GPS turned on, there are 2 steps:
|You accidentally exited the pop-up that asked to share your location (e.g., pressed 'Back' or 'Cancel')||Close & reload the webpage, follow the same steps & the pop-up will open up again|
You accidentally clicked 'No' or 'Don't Allow' on the pop-up (this preference to disable location sharing is now remembered)
Nothing popped up (this means location sharing is disabled)
These are general instructions & may differ for your specific device or browser model.
General instructions for Chrome on Android
General instructions for Safari on iPhone
General instructions for Chrome on iPhone
SUCCESS! You'll do this again at the store
Customer questions: We do understand you’d like to speak to someone, as a small business, in order for us to keep up our low prices, we’d really appreciate your taking a few minutes to self-serve first! It's also faster, as our FAQs can answer 90% of all questions & takes 2-3 minutes to review!
Existing orders: Most changes can be made from your order dashboard (see confirmation email) up to 24 hours before the start of your pickup time window. Otherwise, contact us as indicated above
Self-service help: Call +1-415-813-1881 (listen for & press the correct key) anytime 24/7/365. Please note call center agents may not be able to help with specific questions about how to use gear or what it looks like. You can check our gear guides or contact us during the standard hours above for "Customer questions"
Business inquiries: For partnerships, media inquiries, business development, or other inquiries, email [email protected]
Cover photo by Licensed by Creative Commons.